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Frequently Asked Questions

All our vehicles are for private transfers.
This means that you won't have to wait for other passengers or make additional stops along the way.
You will be taken directly to your destination, right to your door, without any detours or delays.

You can book online anytime, our reservation system operates 24/7.

To make a reservation, please fill out the online reservation form on our website, making sure to accurately enter your email address. Once you've submitted your form, a confirmation email will be sent to your provided email address.
Alternatively, you can also make a reservation by reaching out to us through any of our live support channels.

The maximum number of passengers per reservation depends on the vehicle you choose.
Here are the capacities for our current fleet:
Mercedes Sprinter: Up to 16 passengers
Mercedes Vito: Up to 9 passengers
VIP Wolksvagen Caravella: Up to 9 passengers

Please ensure you select a vehicle that can comfortably accommodate your group when making your reservation.

Safety is our highest priority and we take it very seriously. To ensure a safe journey, our drivers work a maximum of 8 hours daily. This practice ensures they are fully rested and alert during their working hours.

All prices shown on our website are up-to-date, final, and inclusive of all taxes. The prices shown are the service fee for the vehicle for a one-way or return transfer. There are no surprise charges; what you see on the site is what you pay.

If you cannot find the price for your desired destination on our website, please fill out the online information form or contact us through any of our live support channels.

No, there are no extra charges beyond the quoted price. All prices shown on our website are up-to-date, final, and inclusive of all taxes. The prices shown are the service fee for the vehicle for a one-way or return transfer. There are no surprise charges; what you see on the site is what you pay.

Yes, we do. When making your reservation, please specify in the extra section how many child safety seats you require (up to two for children aged 0-36 months).
If you have any additional requests, please mention them in the "COMMENTS" section when filling out the reservation form, or let us know via any of our live support channels. We will do our best to accommodate your needs.

Our vehicles have varying baggage capacities according to their models and types. It's important to note that we do not transport items that are illegal, such as explosive and radioactive materials. If you have excess luggage or need to transport special items like strollers, bicycles, golf or ski equipment, please inform us during reservation so that we can arrange a suitable vehicle. Please note that items not declared during reservation cannot be accepted for transportation.

Yes, for your comfort and to meet your communication needs, all our vehicles are equipped with Wi-Fi.

Absolutely, all of our vehicles are equipped with air conditioning for your comfort.

Our transfer services cover a wide range of areas, which you can find listed on our reservation and location pages on our website.
However, if your desired transfer area is not listed, please do not hesitate to get in touch with us. You can fill out the contact form on our website or reach out to us through any of our live support channels. We'll do our best to accommodate your request.

Yes, we do specialize in providing transfers to and from airports. However, we also cater to various other points of interest. Our services are not just limited to airport transfers. Whether it's a hotel, a specific address, or a tourist spot, we can get you there!

We provide a variety of vehicles to suit different customer needs for our transfer services. These include the Mercedes Sprinter which can accommodate up to 16 passengers, the Mercedes Vito for up to 9 passengers, and the VIP Volkswagen Caravella for a more luxurious experience, also accommodating up to 9 passengers. You can see the current vehicles we offer, along with their respective prices, during the second step of the reservation process on our website.

Scheduling a transfer with us is a simple and straightforward process:

  1. Visit our website and go to the reservation section.
  2. Enter your pick-up and drop-off locations, dates, and times.
  3. Choose the type of vehicle that best fits your needs.
  4. Provide your contact information. Please ensure that the email address you provide is one you frequently use as we will send all important communications and updates to this address.
  5. Confirm your booking.

Upon submitting the reservation form, your booking status will be "Pending". You'll receive an informational email that includes all the specifics of your transfer. This email confirms that we've received your booking details.

In order to move your booking status from "Pending" to "Accepted", we require additional information, including your citizenship number and flight number, as required by Turkish law. We will request these details from you via email.

Once your booking has been accepted, all you need to do is be at the specified location at the time and date you provided. Our transfer vehicle will be there, ready and waiting for you prior to the provided time.

If you have any further questions or need assistance during this process, don't hesitate to reach out to us via our live support channels. We're here to ensure that your booking process is as smooth as possible.

You will receive your reservation confirmation via email. Please ensure your email address is accurate when making a booking.

In order to secure your transfer and to give us enough time to process your reservation effectively, we kindly ask that you make your booking at least 24 hours in advance. However, we always strive to accommodate last-minute bookings to the best of our ability. Please contact us directly if you require a transfer on shorter notice.
Sure, you can. For changes, please contact us through any of our communication channels, providing your reservation number or the email address used during the booking process. This will help speed up the process. If you can't remember any of these, don't worry; just get in touch and the desired changes will be made.
Our drivers will wait for you at the pick-up location for up to one hour.
You should be ready at your pick-up location at the time specified in your reservation. Our driver will arrive on time to ensure a smooth and timely transfer.

After you've collected your luggage and completed customs checks, our staff will be ready to meet you at the exit doors. They will be holding a sign with your full name for easy recognition. If you have any issues locating our staff, you can reach out to us via any of our live support channels immediately.

If you're unable to locate our staff holding a sign with your full name, please reach out to us immediately via any of our live support channels. Ensure your mobile device is turned on and readily accessible. Please do this before boarding any other vehicles.

In the event of a delay or cancellation, there will be no additional charge. It's essential that you inform us of any changes as soon as possible via any of our live support channels.

If your luggage or customs clearance process takes more than an hour, please inform our transfer officer or reach out to us immediately via any of our live support channels. We understand that such issues can occur and will accommodate for a delay up to an hour. In case of lost luggage, also inform us, so we can adjust the transfer service accordingly.

Our transfer service will ensure you are dropped off at the terminal from which your flight departs.

If you happen to leave your belongings in our vehicle, please contact us immediately via any of our live support channels. For customers transferred within Alanya, we will deliver your items as quickly as possible at no charge.
For other locations, we can arrange for them to be couriered to your specified address, though courier fees will be your responsibility.

Yes, it is generally possible to change the destination after your journey has begun. However, please note that if the new destination is in a different pricing zone, the additional cost will be added to your transfer fee. It's always best to discuss this with your driver at the earliest opportunity to ensure a smooth transfer process.
Our team is currently working on developing special discounts and packages for frequent travelers. To stay updated on these and other promotional offers, we encourage you to subscribe to our email newsletters. You can find the subscription option at the bottom of our website. Thank you for your interest in our services!
Yes, you have the ability to select a specific vehicle at the second step of the reservation process where you can see the prices and features of each vehicle. As for drivers, they are assigned automatically based on their rest periods to ensure the safety and comfort of your journey.
Absolutely! We are more than capable of accommodating large groups and special events. To arrange this, please contact us through any of our communication channels, and we will be happy to assist you in making your event transportation a smooth experience.
Yes, we do provide long-distance transfers. You can check the areas we cover in the "Booking" and "Our Locations" sections on our website. If you have a specific long-distance transfer request, please don't hesitate to contact us through your preferred communication channel. We're here to accommodate your needs.
Yes, you can bring your pet with you on the transfer.
Our drivers undergo rigorous training to ensure they meet our high standards. After obtaining all necessary legal documents, they begin their career under the guidance of our experienced drivers. They accompany seasoned drivers for a specific number of transfers to gain hands-on experience. Only after proving their competency and gaining sufficient experience, are they allowed to conduct transfers independently.
Yes, we are more than happy to provide transfers for special occasions such as weddings or corporate events. Please share the details of your needs through any of our contact channels, and we will do our best to accommodate your requests.
Yes, we accept cash payments in various currencies directly to the driver.
We value your safety and time greatly. Our vehicles undergo regular monthly maintenance to minimize potential breakdowns. However, in the unlikely event that such a situation does occur, we will promptly send another vehicle with the same features to ensure your journey continues with the least inconvenience.
Yes, vehicle cleanliness and maintenance are our top priorities. We ensure that each vehicle is thoroughly cleaned after every transfer and undergoes regular monthly maintenance checks.
Yes, our services are available in all typical weather conditions. As long as traffic is permitted and it's safe to drive, we will be there to fulfill your transfer request. In the event of extraordinary weather circumstances, we will inform you of any changes or delays to your transfer.
Bearing in mind that each transfer service is a private one, you're free to bring along your bicycle or large sports equipment. However, keep in mind that our vehicles have limited capacity, which can be viewed during the reservation process. If you're planning to travel with a large group of friends or family, or bring large equipment, there might be capacity limitations. Therefore, we recommend you to reach out to us through your preferred communication channel to ensure a seamless transfer process. We will do our utmost to accommodate your requirements.
If you need to make a stop during the transfer, you have the liberty to do so. Since each of our transfer services is tailored to the individual, we aim to accommodate your needs to ensure the most comfortable journey possible.
We are currently in the process of developing a loyalty program for frequent users of our services. Details will be announced once the program is finalized. To stay updated on these and other promotional offers, we encourage you to subscribe to our email newsletters. You can find the subscription option at the bottom of our website. Thank you for your interest in our services!
Yes, you are welcome to eat and drink in our vehicles. We just ask that you help us keep the vehicles clean by disposing of any trash properly.
Our cancellation policy is designed to be as flexible as possible. Since you make no upfront payment, there will be no deductions in case of a cancellation. However, we kindly ask that you notify us of your cancellation as soon as possible. This is because last-minute cancellations contribute to greenhouse gas emissions due to unnecessary vehicle movement, which is part of our commitment to environmental sustainability.

The decision to leave a tip is entirely up to you, and often reflects your satisfaction with the service provided.